Welcome To Willeton Junior Cricket Club
Willetton Junior Cricket Club Refunds and Returns Policy
At Willetton Junior Cricket Club, we strive to provide excellent service and satisfaction to all our customers, including those who purchase uniforms, shirts, caps, and memorabilia from us. We understand that sometimes circumstances may arise that require a refund, and we are committed to handling such situations with fairness and efficiency. This Refunds Policy outlines the guidelines and procedures for obtaining a refund for items purchases made from Willetton Junior Cricket Club.
Eligibility for Refunds
Customers are eligible to request a refund for purchases if they meet one or more of the following criteria:
- Defective or Damaged Products: If the item(s) received is defective.
- Incorrect Item: If the parents/customer receive an incorrect item(s) that does not match their original order.
- Cancellation Prior to collecting: If the parents/customer cancel the order before the item has been collected, and the cancellation request is received and processed by our Uniform Coordinator.
Refund Request Procedure
To request a refund, parents/customer must follow these steps:
- Contact Uniform Coordinator: The parents/customer must contact our Uniform Coordinator within 14 days of receiving the item(s). They can do this by emailing [email protected]. The parents should provide their order details, reason for the refund, and any supporting evidence, such as photographs of damaged items.
- Return Authorization: If the request is approved, the parents/customer will receive a confirmation email.
- Return the Item(s): The parents/customer must return the item(s) to the address provided by our Uniform Coordinator. The item(s) must be in their original condition, unused, and with all tags and labels attached.
Refund Processing
- Defective or Damaged Products: If the item(s) is confirmed to be defective or damaged, the parents/customer will receive a full refund, within 14 days of receiving the returned item(s).
- Incorrect Item: If the parents/customer receive an incorrect item(s), they can choose between a full refund or receiving the correct item(s). In such cases, the correct item(s) will be collected at no additional cost to the parents/customer.
- Cancellation Prior to collection: If the parents/customer cancel the order before the item(s) have been handed over, a full refund will be processed within 7 days of the cancellation request.
Non-Refundable Items
- Certain items may be non-refundable due to hygiene reasons or other limitations. These items will be clearly marked as non-refundable on the product page, and parents/customer will be notified of this policy during the purchase process.
Discretionary Refunds
- In some exceptional cases, Willetton Junior Cricket Club may offer discretionary refunds outside the scope of this policy. Such decisions will be made on a case-by-case basis and will be at the sole discretion of the committee.
Policy Amendments
- Willetton Junior Cricket Club reserves the right to amend this Refunds Policy at any time without prior notice. parents/customer are advised to review this policy periodically for any updates or changes.
- By making a purchase from Willetton Junior Cricket Club, parents/customer agree to abide by this Refunds Policy and any future revisions.